Frequently Asked Questions

What is Embrace by Niss?
Embrace by Niss is a handcrafted skincare brand built on love, balance, and self-care. Every scrub is made in small batches with plant-powered ingredients that detoxify, calm, and restore your glow.

How do I use The Matcha: Cleansing & Detoxifying Calming Scrub?
Scoop a small amount into your palm or a clean spoon. Gently massage onto damp skin using circular motions, then rinse thoroughly. For best results, use 2–3 times per week and follow with your favorite body butter or lotion.

What’s the difference between the Wet and Dry versions?
The Wet Scrub is perfect for lathering — it’s pre-blended with nourishing oils that glide effortlessly across the skin for a smooth, spa-like feel.
The Dry Scrub is ideal for spot-on treatment — giving you control to target specific areas or mix your own level of moisture for a custom exfoliation experience

Is it safe for sensitive skin?
Yes. Our formulas are made with gentle, natural ingredients. However, always perform a patch test before full use to ensure compatibility.

Are your products vegan and cruelty-free?
Absolutely. Embrace by Niss is 100% vegan, cruelty-free, and formulated without parabens, sulfates, or artificial fillers.

Where do you ship from?
All products are handmade, packaged, and shipped with love from our production space in the U.S.

When will my order ship?
Most orders ship within 3–5 business days. You’ll receive a tracking link as soon as your package is on the way.

Do you accept returns or exchanges?
Due to the handcrafted nature of our products, returns aren’t accepted. If there’s an issue with your order, please reach out and we’ll make it right.

Can I collaborate or become an influencer for Embrace by Niss?
We’d love to connect! Reach out via email or Instagram DM to share your creative ideas — we’re always open to genuine collaborations.

Still have a question?
Contact us anytime at hello@shopembracebyniss.com — we’re here to help.